CredSpark Case Study
Using Interactive Content with an LRS to Maximize Business Results
How can organizations make the most of their learning data to drive meaningful change?
How to leverage CredSpark with Watershed LRS to surface insights that can have measurable business impact.
In a world where data is king, leveraging the right tools can transform the way companies understand their workforce’s learning journey. This case study explores how CredSpark, a leading learning assessment app, and Watershed, an advanced learning data platform, complement each other to provide a comprehensive solution for capturing and analyzing learning data.
CredSpark and Watershed are frequently used together by clients seeking to enhance their learning initiatives with data-driven insights. By combining CredSpark’s assessment capabilities and robust data collection with Watershed’s sophisticated data analysis tools, organizations can turn learner data into actionable business intelligence. The purpose of this case study is to demonstrate how these complementary tools help organizations transform raw data into strategic insights, leading to improved learning experiences and better business outcomes.?
Case Study Synopsis
- Interaction: Learning Initiatives and ROI
- What is CredSpark? An Introduction to the Leading Interactive Assessment Tool
- What is Watershed? An Introduction to the first xAPI-conformant LRS
- Interaction: How Effectively is Your Organization Leveraging Learning Data?
- Integrating CredSpark & Watershed: How to Get to a Clear Data-Driven Roadmap
- Real-World Impact: How Complex Learning & Business Needs Are Supported
- Interaction: How to Learn More
- Conclusion: Putting It All Together
CredSpark Interaction
Learning Initiatives and ROI
Share your thoughts.
What is CredSpark?
What if you could instantly gauge your learners’ understanding and adapt your training programs in real-time?
CredSpark’s interactive assessment tool is designed to elevate the learning experience by conducting engaging polls, knowledge checks, and simple to sophisticated learning assessments.
With capabilities that range from real-time audience engagement to the creation of complex assessments, CredSpark empowers organizations to gain immediate insights into learner performance and understanding. Its key features, such as real-time feedback and in-depth analytics, not only enhance learner engagement but also provide learning professionals and organizations with valuable data to tailor learning experiences effectively. By fostering an interactive and responsive learning environment, CredSpark helps organizations optimize their training programs and drive meaningful learner and business outcomes.
What is Watershed?
What is Watershed? How can organizations turn vast amounts of learning data into actionable insights that drive success?
What value will I get from attending this event?
Watershed, the world’s first xAPI-conformant Learning Record Store (LRS), offers a powerful platform for collecting, storing, and analyzing learning data from various sources across an organization’s entire learning ecosystem. By integrating data from tools like CredSpark, which collects robust learning data through interactive assessments, Watershed enables organizations to aggregate this data using xAPI and other connectors, creating a unified view of learning and performance.
Key features like advanced analytics, customizable dashboards, and intuitive visualizations help organizations break down data silos and gain meaningful insights into learner performance and program effectiveness. Watershed’s comprehensive reporting tools allow L&D professionals to measure the impact of their initiatives, make informed decisions, and demonstrate ROI to stakeholders. By transforming raw learning data into actionable business intelligence, Watershed helps organizations optimize their learning strategies and drive continuous improvement.
CredSpark Interaction
How effectively is your organization leveraging learning data today?
Integrating CredSpark and Watershed:
How can the combination of robust assessments and advanced analytics unlock powerful business insights from your learning data?
Imagine having a clear, data-driven roadmap to optimize your learning initiatives and demonstrate their impact on business outcomes. CredSpark and Watershed make this possible by seamlessly integrating to transform learning data into actionable insights. CredSpark, a leading learning assessment app, helps organizations engage learners and assess skills and knowledge while collecting comprehensive data sets. This data includes demographic details, question-level responses, learner-specific insights, skills-level information, and more. Through secure API connections, this rich data flows effortlessly into Watershed’s Learning Record Store (LRS), maintaining full data integrity and security.
Once within Watershed, this data is standardized and analyzed, producing powerful, customizable dashboards that offer segmented views of performance metrics. These insights are valuable not only to L&D professionals but also to a variety of roles across the organization, from HR and compliance to operations and executive leadership.
By providing a clear view of learner performance and program effectiveness, this integration helps you pinpoint areas for improvement, align learning outcomes with business goals, and showcase the tangible impact of your programs to stakeholders. With the combined power of CredSpark’s robust assessment data and Watershed’s advanced analytics, organizations gain a comprehensive understanding of their learning ecosystem, driving strategic decision-making and demonstrating the ROI of their initiatives across multiple departments.
What does this look like in real life?
Supporting global organizations with complex learning business needs.
Step 1: Centralizing the Data
A multinational financial services company, facing fragmented learning tools and data silos, struggled to measure the ROI of their training programs. With over 30,000 employees, they needed to reduce operational issues like high call escalation rates but had no unified way to analyze learning impact. The solution began with creating a data lake to consolidate data from multiple systems across the company, ensuring all learning and performance information could flow into one central source.
Step 2: Implementing CredSpark Assessments
Next, the company leveraged CredSpark’s robust assessment tools, which not only delivered a variety of assessment formats but also allowed them to gather detailed learning data. Key insights included question-level performance, skills tags, and time spent on learning activities. CredSpark’s skill tags made it easier for the company to track learning effectiveness, identify gaps, and spot trends across different teams and roles. The platform’s xAPI capabilities enabled seamless integration with their existing systems, making it possible to directly compare learning data with operational performance metrics, such as call escalation rates.
Step 3: Slicing and Dicing the Data with Watershed
Watershed’s Learning Record Store (LRS) played a critical role in bringing all the data together. The company was able to take the comprehensive dataset provided by CredSpark and, using Watershed, isolate specific skills and topics to compare learning outcomes with operational performance. This capability to “slice and dice” data allowed the organization to pinpoint areas for remediation, modify instructional strategies, and easily identify which learning interventions were driving the most impact.
Step 4: Demonstrating Real ROI
With a unified view of their learning ecosystem, the company could now tell a cohesive, data-driven story. For example, after implementing targeted training, they saw a drop in claim escalation rates from 80%, directly linking the improvement to employee learning outcomes. This not only proved the effectiveness of the training but also demonstrated a clear ROI on their learning investments. Thanks to the integration of CredSpark and Watershed, the company was able to move beyond box-checking and create training programs that produced real, measurable business impact.
CredSpark Interaction
Interested in learning more?
Conclusion
This isn’t just about better learning—it’s about measurable business outcomes.
How do you turn learning data into a powerful tool for driving business results? This case study demonstrates how the combination of CredSpark’s robust assessment capabilities and Watershed’s advanced learning analytics helped a global company tackle a key operational challenge—reducing call escalation rates—by linking learning outcomes directly to business performance.
By leveraging CredSpark’s detailed data points, such as skill tags and question-level insights, and Watershed’s ability to analyze and visualize this information across key metrics, the company gained a clear view of the impact their training programs were having. This allowed them to not only identify learning gaps and trends but also make strategic, data-driven decisions that directly improved their business outcomes. For organizations looking to get more from their learning data, this approach offers a practical, measurable way to turn training initiatives into tangible business impact.
